FAQ

Are the rates per person or for the entire villa?

Our rates are for the entire villa

On which day do villa bookings start?

Usually villa bookings commence from Saturday but we are very flexible and we will try our best to figure out the best solution for your holiday.

Is it possible to organize an early check-in?

Which is the required lenght of stay?

Normally, a minimum 7-nights stay is required.

Is it possible to organize a late check out?

Generally a late check out can only be confirmed a few days before your departure as it depends on whether an arrival is expected in the villa. Depending on the number of extra hours required an added fee might be applied.

How do I know which trip is right for me?

In case of no changeover day, we will be happy to welcome you before the normal check in time. This service can only be confirmed few days before your arrival.

Who will look after me during my stay?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Don’t forget to go over what you’ve written to make sure that if it was your first time visiting the site, you’d understand your answer.

Can we have a courtesy hold?

Either the villa owner or the local host will attend you during your stay.You will also benefit of our 24 hrs telephone assistance

Yes, we offer a courtesy hold of 3 days.

Is a security deposit required?

Yes, we require a security deposit at arrival, to prevent from damage; at check-out, if the villa's conditions are ok, the security deposit will be refunded by 7 days after the departure.

How is payment made?

Visa, MasterCard, or PayPal are absolutely accepted for payment.We also accept bank transfers

What is your deposit and cancellation policy?

The deposit required to consider a villa booked is 30% of the total amount, to be paid within 3 days of confirmation from us.The remaining 70% must be paid 30 days before the beginning of your holiday. Our cancellation policy is the following:

-from reservation to 31 days prior to arrival 10% -from 30 days to 16 days prior to arrival 25% -from 15 days to 8 days prior to arrival 50% -from 7 days to 0 hours prior to arrival 70% -NO SHOW 70%

What does the property offer?

Where can i find availability & price?

On the description page for every property, you can find an approximate price in Euro. However , we invite you to contact our team for availability and price.We will reply on the spot. We also encourage you to use our chat line

What services are included?

Other than that shown on the description page, each property will provide a minimum of mineral water, toilet paper, rubbish bags, detergents and other products for cleaning surfaces. These provisions will suffice for the beginning of your holiday, after which you will be expected to provide them. The kitchen will have cutlery, crockery and tools according to the number of guests. In some properties a free welcome basket is provided. This is generally mentioned in the description page under the heading "included services".

Bed linen is provided and is included in the price. On arrival you will find the beds made and towels for each guest. Cot linen is not usually provided. Beach and pool towels are sometimes provided and this is shown under the heading "services" on the description page of the property. Linen changes are also shown under the heading "services". In some cases, it is possible, for a fee, to ask for extra linen changes.

 

Most properties do not provide a telephone. Some of our villas are located in the country or in areas with poor mobile phone reception. If you need to use your phone frequently ask our team about reception in the property you have chosen.

 

Most of our properties have an internet connection. To help you find a property with this service click on the heading "internet access" in the "refine your search" section. Whether included in the price or for a fee, the most common connection is via Wi-Fi, but some properties provide connection via a cable or USB. This information is specified under the heading "services" on the description page of the property.

 

Most of our properties have a parking area, except for some located on the sea or in town centres. Availability and type of parking are specified on the description page for each property.

Usually the price includes: use of the property for the dates booked, bed and bathroom linen, kitchen equipment, use of water and gas for the kitchen, swimming pool and garden maintenance (where relevant) and everything shown on the description page for each property under the heading "included services". Prices do not include tourist taxes, refundable deposits, that are paid on arrival, and all other services listed under the headings "other optional" and "not included services" on the description page of the property. Final cleaning, electricity, air conditioning, heating, cot and highchair, extra beds and internet connection are sometimes included and sometimes provided at a fee. Some properties include the price of electricity up to a certain amount of KW. In these cases the electricity metres are read at the beginning and at the end of the holiday and any excess is to be paid at the property itself. 

 

Heating, air-conditioning and electricity, where relevant, are sometimes included in the price and sometimes considered an extra to be paid at the property. Wood for the fireplace shall be paid for according to use. All this information can be found on the description page of the property under the heading "services". In some villas the consumption of electricity is included in the price up to a certain amount of KW. In most cases the limit will suffice but you will be charged for excessive use so we advise you to avoid overusing lights and electrical appliances. At the end of the holiday the amount of electricity used shall be calculated and any excess shall be paid for at the property. 

 

Gas for the kitchen is always included in the price. Gas for heating is usually not included and must be paid for at the property.Water is always included in the price but we do advise you to avoid waste.

Address

21,Triq Gioacchino Navarro-Msida Malta MSD1535

Suite F,1-3 Canfield Place,London England NW6 3BT

Contact

MT +356 999 68373

UK +44 2081 330159

©2021 by Secret Villas Limited